- Our online services are not intended for children under the age of 13. We do not knowingly collect personal information from, or market our products and services to children under 13. Parents can contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.
- As a member or user of an Augeo product or service, we will use and share the information that we collect from or about you in accordance with the details below, which provide you with certain choices with respect to the use and sharing of your personal information.
Information We May Collect
When you visit our websites, we may collect personal information from or about you when it is entered by you or sent to us, including but not limited to:
- Information you provide to us by completing forms on our website: For example, your name, contact, and address information, and any other information you may provide in the forms on our website;
- Information you provide to us by contacting us: Any personal information you may provide to us when you email or call us, such as name, phone number, employer, and any other details you provide in your communications. Augeo may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
- Transaction information when you purchase products or services from us: For example, if you make purchases with your credit card, we may use your credit card information for shipping, billing, and credit card validation purposes;
- Login information, such as username and password, that you may use in connection with our Services;
- Information we may receive from your financial institution, such as payment card data and other transactional information;
- Information we may receive from your employer, such as credentials, employer identification information, and other information you have provided to your employer; and
- Information about your activity through our products and services, including your device information, such as your IP address, the type of device or browser you use, and your actions on the Site.
We may also receive information about your transactions directly from your financial institution in order to process your rewards or redemptions transactions.
Usage and Other Information
Additional Sources of Information
Use of Information
We use the information discussed above in a number of ways, such as:
- Processing reward or redemption transactions;
- Verifying your identity (such as when you access your account information);
- Preventing fraud and enhancing the security of your account or our online services;
- Responding to your requests and communicating with you;
- Reporting program activities to our client program owners;
- Managing your program preferences;
- Performing analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view;
- Providing you tailored content and marketing messages on behalf of our clients and partners;
- Monitoring our site or portal performance;
- Operating, evaluating and improving our business (including developing new products and services, improving existing products and services, performing data analytics, and performing internal functions such as accounting and auditing);
- Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies; and
- For any other purposes that we may specifically disclose at the time you provide or we collect your information.
We may also use data that we collect on an aggregate or anonymous basis (such that it does not identify any individual customer, directly or indirectly) for various business purposes, where permissible under applicable laws and regulations.
We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it is collected, why it is processed, and relevant legal or operation retention needs. For example, we may retain your data for as long as you hold a rewards account so that we may process and fulfill your future award transactions. We may also be legally required to hold some types of information to fulfil our statutory obligations. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data in such a way that you are not personally identifiable, either directly or indirectly.
Sharing of Information
Augeo may share the information we collect from and about you with our affiliates and other third parties to bring you a range of quality and reliable products and services designed to meet your needs. For example, we may share your information with:
- Augeo third-party service providers like merchandise reward fulfillment, travel fulfillment and mailing service suppliers;
- Augeo affiliated websites and businesses in an effort to bring you improved service across our family of products and services, when permissible under relevant laws and regulations;
- Other companies to bring you co-branded services, products or programs;
- Third parties or affiliates in connection with a corporate transaction, such as a sale, consolidation or merger of Augeo businesses; and
Where appropriate, we will limit sharing of your information in accordance with the choices you have provided us.
We may share anonymous or aggregated information (such that it does not identify any individual customer, directly or indirectly) with third parties to help deliver products, services, and content that are tailored to the users of our online services and for other purposes. Otherwise, Augeo will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent.
Understanding Cookies, Web Beacons and Other Tracking Technologies
"Cookies" are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us, our service providers or other companies we work with to analyze your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may degrade your experience with our online services.
Clear GIFs, pixel tags, web beacons are typically one-pixel, transparent images located on a webpage or in an email or other message. These, or similar technologies may be used on our sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement. Our sites do not respond to Do Not Track signals.
You may see advertisements when you use some of our online services. These advertisements may be for our own products or services, or for products and services offered by third parties. Which advertisements you see is often determined using the information we, our affiliates, service providers, and other companies that we work with have about you, including information about your relationships with us (e.g., types of accounts held, transactional information, location of activity). To that end, where permitted by applicable law, we may share with others the information we collect from and about you.
Linking to Third-Party Websites
Transferring Your Information
Basis for Processing - European Union Residents
Data protection law in Europe requires a “lawful basis” for collecting and retaining personal information from residents of the European Economic Area. Our lawful bases include:
- Performing the contract we have with you: In certain circumstances, we need your personal data to comply with our contractual obligation to deliver our services, and assist with any questions you may have.
- Consent: we may ask your consent to process your personal information in some situations.
- Legal compliance: Sometimes the law says we need to collect and use your data.
- Legitimate interests: This is a term in data protection law that allows us to process your personal information if we have a fair reason to use your data, and only if we do so in ways which do not hurt your interests and rights. We sometimes require your data to pursue our legitimate interests in running our business, including for delivering our services, fraud prevention, quality assurance, and marketing purposes, as long as our use of your data does not materially impact your rights, freedom or interests. This allows us to improve and develop the quality of the online experience we offer all our users.
The security of your information is our top priority. We use physical, electronic, and procedural safeguards that comply with federal and international standards to protect and limit access to your personal information. Augeo also actively monitors our systems and your account for suspicious or fraudulent activity.
Managing Employee Conduct
Augeo has an absolute commitment to integrity, our related values and ethical standards, and the associated business conduct we expect from all our employees. These standards include specific guidelines about how employees must safeguard confidential information, including our customers’ data.
Augeo maintains compliance with all required data protection regulations that apply to the information systems and data we collect. Augeo regularly validates its security, operational, and business practices, both internally and through third party audits.
Augeo uses at minimum 128-Bit Encryption each time you access your account(s) and perform transactions on our portals. Look for the website URL to start with https:// or have a lock symbol, such as the one shown below:
Augeo regularly tests the web security of our sites and products.
As another security measure, Augeo enforces session timeouts after several minutes of inactivity on our sites and products. To ensure your security, in some cases we ask that you re-enter your User ID and password to resume your activity.
Augeo continuously monitors the registration, login, and activities of accounts to detect fraudulent or unauthorized use of your account.
What can you do to help?
- Help protect yourself by keeping your operating system, browser, and anti-virus software up-to-date so you'll have the latest security enhancements.
- Regularly monitor your account for suspicious activity.
- Watch out for phishing emails. Use caution when opening links or attachments in emails that you are not expecting.
- Used strong passphrases and change them frequently.
- Use safe practices when on social media.
Please note that information you send to us electronically may not be secure when it is transmitted to us, depending on the systems and communication channels you use. We recommend that you do not use unsecure channels to communicate confidential information to us.
Controlling Your Personal Information
Below describes how and why Augeo processes and shares your personal information, and under which circumstances you can limit certain activities. Whenever we process your data for the reasons listed below, we will ensure that we always keep your personal data rights in mind.
|Reasons we may process or share your personal information||Does Augeo process or share this information?||Can you limit this processing or sharing?|
|For our everyday business purposes – such as to process your redemption or purchase transactions, maintain your account(s) or other Augeo program management items.||Yes||No, to limit this sharing you must no longer be a member of the Augeo platform.|
|For legal reasons - such as to respond to court orders, law enforcement and legal investigations.||Yes||No, Augeo complies with all legally supported requests for information.|
|For our marketing purposes - to offer products and services to you on behalf of Augeo and our clients.||Yes||Yes, Augeo typically seeks your consent before collecting your information for marketing purposes. You may withdraw your consent in certain circumstances. You may also object to certain marketing practices by contacting us as described below.|
|For our affiliates' everyday business purposes - to support Augeo products and services.||Yes||No, to limit this sharing you must no longer be a member of the Augeo platform.|
Updating Your Information
Keeping your account information up-to-date is very important. You may review or update certain account information by logging in and accessing your profile, depending on the Augeo product or service portal used. If you cannot change the incorrect information online, or you prefer to request changes offline, please refer to the “Know Your Options” section below.
EU-U.S. PRIVACY SHIELD
Augeo complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. Augeo is responsible for the processing of personal data that it receives through the Privacy Shield Framework, as well as the personal data that it subsequently transfers to a third party acting as an agent on behalf of Augeo, unless Augeo proves it is not responsible for the event.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Augeo is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Augeo may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have contacted Augeo about your issue as described in this policy and are still unhappy with our response, you may also contact your local EU Data Protection Authority (DPA) or the Swiss Commissioner, as applicable, regarding your issue. Augeo commits to cooperate with the panel established by the EU DPAs or the Swiss Commissioner, as appropriate, and to comply with the advice given by the panel(s) with regard to data transferred from the EU and Switzerland. More information is available here and here. Finally, under certain conditions more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Know Your Options
Users or Site visitors residing in certain locations, including the European Union, Switzerland, and California, may be afforded certain additional rights regarding their personal information. Except where an exception or exemption applies, these rights may include the right to: 1) request access to the information we have collected about you, as well as the right to review our data collection practices related to you, 2) request deletion of your personal information that we hold about you, 3) request correction of the data we hold about you, and 4) not to be discriminated against due to your exercise of any of the preceding rights. While these rights are not globally applicable, all of our customers are entitled to request access to the personal information that we hold about them. To ensure that your personal information is accurate and complete, please contact us through the email address below regarding any errors or updates affecting the personal information that we may hold.
If you have contacted Augeo and have further questions about how to protect yourself, or if you have any concerns about how Augeo handles or processes your personal information, you may contact the data protection authority for your area:
- U.S. Residents: Visit the Federal Trade Commission Consumer Information website at www.ftc.gov.
- EU Residents: Visit the European Commission website at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm, and find the data protection authority for your country.
- Swiss Residents: Visit the Swiss Federal Data Protection and Information Commissioner website at https://www.edoeb.admin.ch/edoeb/e.