Through our three owned and operated call centers, we offer comprehensive services including inbound customer service, outbound survey and outbound sales.

Our call centers support each client program providing customized and detailed tracking, reporting and scripting. Through our call center system, we are able to combine multiple accounts as requested and integrate with client customer service centers and sponsor call centers across several platforms and programs. We perform a multitude of short term and long term one-off projects and tests for clients and can adapt our call center capabilities for highly customized needs.

As clients require customized solutions, the Augeo marketing team brings extensive experience and diverse creative skills to facilitate the development of engaging communications.

For more comprehensive brand strategy agency services, visit Augeo+Greer .

Augeo offers a complete suite of marketing services to support all our platforms and products ranging from graphic and website design, collateral design and printing, email marketing, launch communications, newsletters and event support.

• Creative & Design Services
  • Content Creation
  • Interactive Marketing
  • Video Production
  • Promotions, Communication and Events
  • Social Media
  • Email Messaging
• Data Management & Analysis
• Field Management

• Focused on partnering with our clients
• Highly trained account management staff
• Daily client contact
• Proactive analysis and program planning with proprietary reporting systems
• New client implementation process
• Specific domestic client and international client managers
• Semi-annual client service surveys

Systems

• Processes for secure delivery and accepting of data
• Backup of client and internal data
• In-house information management organization
• Change control process in place to protect software, hardware and firmware from unauthorized modification
• Certified and in full compliance with all Payment Card Industry (PCI) policies and procedures

Security

• Our sites are tested and certified daily to pass the McAfee SECURE scan
• We are enrolled in Trustwave’s Trusted Commerce program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe
• Through Network Solutions, we are validated for secure online transactions